Rules for Using the Velnorall™ Website

These Terms of Service govern access to and use of the Velnorall™ website, products, content, and related store services.

The Velnorall™ website is operated by Shanghai Xianzhumei Network Technology Co., Ltd.

By accessing or using this website, customers and visitors agree to use the website lawfully and in accordance with these Terms of Service and the other policies published on the website.

These terms should be read together with our Privacy Policy, Shipping Policy, Return Policy, and other applicable store policies.

🛍️ Product Information

We aim to provide product descriptions, images, specifications, intended uses, and other information as accurately and clearly as reasonably possible.

Minor differences may occur due to photography, screen settings, lighting, manufacturing variations, packaging updates, or other reasonable production-related factors.

Customers should review the applicable product page carefully before placing an order.

💰 Prices and Store Information

Product prices and promotional information displayed on the website may be updated from time to time.

We aim to keep pricing and product information accurate. If an obvious technical, typographical, or pricing error is identified before an order is fulfilled, we may contact the customer to clarify the issue and provide appropriate options.

Any applicable shipping charges or other order-related amounts will be presented during the ordering process where relevant.

📦 Orders and Availability

Submitting an order does not guarantee that every item will remain available until the order has been reviewed and processed.

An order may require additional review if:

• Product availability has changed

• Required order information is incomplete

• Information provided appears inconsistent

• A technical or pricing error has occurred

• The order cannot reasonably be fulfilled as submitted

If an order cannot be fulfilled, we will take reasonable steps to notify the customer using the contact information provided with the order.

Orders remain subject to the applicable Shipping Policy, Return Policy, and other store policies.

❌ Order Changes and Cancellations

Customers who wish to request an order change or cancellation should contact customer service as soon as possible.

Whether a requested change or cancellation can be completed depends on the order’s processing status.

Once an order has entered fulfillment or shipment, it may no longer be possible to cancel or modify it. Any applicable return options will then be handled under the Return Policy.

🧹 Proper Product Use

Velnorall™ products should be used for their intended household purpose and in accordance with any instructions, product information, warnings, or care guidance provided with the product or on the applicable product page.

Customers should not intentionally misuse, improperly modify, or use a product in a manner inconsistent with its intended function.

🖥️ Website Use

Visitors may use the Velnorall™ website for lawful personal shopping and informational purposes.

Users must not:

• Attempt unauthorized access to the website or related systems

• Interfere with website security or normal operation

• Upload or introduce malicious code, software, or other harmful material

• Use automated tools in a manner that disrupts the website

• Copy or misuse protected website content unlawfully

• Use the website for fraudulent or unlawful activities

We may restrict access where reasonably necessary to protect the website, customers, or store operations.

™️ Intellectual Property

The Velnorall™ name, branding, original written content, graphics, page layouts, product presentation materials, and other protected website content may be subject to intellectual property rights.

Such materials may not be reproduced, republished, distributed, commercially exploited, or used without appropriate authorization where those rights apply.

🔗 Third-Party Services

Certain website functions may rely on third-party service providers, including website infrastructure, payment services, shipping services, analytics, or other operational tools.

Those services may be subject to their own terms and privacy practices where applicable.

Velnorall™ is not responsible for independent third-party websites or services that are outside our reasonable control.

⚖️ Reasonable Responsibility

We aim to maintain an accurate, functional, and accessible website, but temporary interruptions, maintenance, technical errors, or circumstances outside our reasonable control may occasionally affect website availability.

Nothing in these Terms is intended to exclude or limit rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.

📋 Relationship With Other Policies

The following store policies should be read together with these Terms where applicable:

• Privacy Policy

• Shipping Policy

• Return Policy

• Refund-related provisions

• Cancellation information

• Other policies displayed on the Velnorall™ website

If a matter is addressed more specifically in another applicable store policy, that policy will govern that particular matter to the extent permitted by applicable law.

🔄 Changes to These Terms

We may update these Terms of Service when reasonably necessary to reflect changes to website functionality, store operations, products, legal requirements, or business practices.

The latest version will be published on this website.

Continued use of the website after an updated version becomes effective constitutes acceptance of the updated terms to the extent permitted by applicable law.

📩 Company & Contact Information

Brand: Velnorall™
Website: velnorall.com
Operating Company: Shanghai Xianzhumei Network Technology Co., Ltd.
Legal Representative: Zhang Li
Business Address: No. 24 Yangxin East Road, Pudong New Area, Shanghai
Email: service@velnorall.com
Telephone: +86 13410585529
Customer Service Hours: 8:00 AM–10:00 PM

Customers with questions about these Terms of Service may contact us using the information above.