We want customers to review their Velnorall™ products with confidence. Eligible unused items may be requested for return within 30 calendar days after confirmed delivery.
Return Eligibility
To qualify for a return, the item should:
- Be unused and uninstalled
- Remain clean and free from odors, stains, pet hair, or vehicle debris
- Include original components, inserts, straps, and packaging
- Be returned in a condition suitable for inspection
- Have a valid order record
Products showing wear, washing, modification, misuse, damage after delivery, or prolonged installation may not qualify for return.
Starting a Return
Contact service@velnorall.com before sending any item. Include the order number, item name, reason for return, and photographs when relevant.
Returns sent without prior instructions may be delayed, refused, or returned to the sender. The approved return location may differ from the mailing address listed elsewhere on the website.
Incorrect, Damaged, or Incomplete Orders
Report incorrect, damaged, or incomplete items promptly after delivery. Include clear photographs of:
- The received product
- The issue being reported
- The shipping label
- The exterior and interior packaging
We may offer an appropriate solution after reviewing the submitted information.
Return Shipping
Unless an item is confirmed to be incorrect, damaged on arrival, or materially different from the order, return shipping costs are generally the customer’s responsibility. Original shipping charges are not normally refundable.
Returned items should be securely packed and sent using a trackable service. Velnorall™ is not responsible for return parcels lost or damaged before they reach the designated return location.
Review of Returned Items
Returned products are inspected after receipt. Approved refunds are issued to the original order method. Processing by external financial institutions may occur separately after the store completes the refund.