Shipping & Delivery Information

Velnorall™ aims to process orders efficiently and provide customers with clear information about order preparation, shipment, and delivery.

The Velnorall™ website and its shipping operations are managed by Shanghai Xianzhumei Network Technology Co., Ltd.

Shipping availability and delivery times may vary depending on the destination, product availability, carrier operations, and other logistics conditions.

Customers are responsible for providing complete and accurate shipping information when placing an order.

📦 Order Processing

Orders are generally processed within 1–3 business days after the required order information has been received and the ordered items are available for fulfillment.

Order processing includes order verification, product preparation, packing, and transfer to the applicable shipping carrier.

Orders placed during weekends, public holidays, or periods of unusually high order volume may require additional processing time.

🚚 Estimated Delivery Time

After an order has been dispatched, estimated delivery is generally 7–12 business days.

Delivery estimates begin after the order has been processed and handed over to the carrier.

These timeframes are estimates rather than guaranteed delivery dates. Actual delivery may be affected by:

• Carrier processing and transportation conditions

• Destination accessibility

• Weather conditions

• Customs procedures where applicable

• Public holidays

• Seasonal shipping volume

• Local delivery disruptions

• Other circumstances outside our reasonable control

🌎 Shipping Availability

Shipping availability may vary by destination and product.

Certain locations may not be serviceable by available shipping carriers. If an order cannot reasonably be shipped to the address provided, we may contact the customer using the contact information associated with the order.

📍 Shipping Address Information

Customers should carefully review the following information before submitting an order:

• Recipient name

• Delivery address

• Postal or ZIP code

• Contact telephone number

• Other required delivery information

If a customer notices an error in the shipping information after placing an order, they should contact us as soon as possible.

Address changes cannot always be completed after an order has entered fulfillment or been transferred to the carrier.

📨 Shipment Confirmation & Tracking

Where tracking information is available, customers may receive shipment or tracking details after the order has been dispatched.

Tracking information may require some time to update after the carrier first receives the parcel.

A temporary delay in tracking updates does not necessarily indicate that the shipment has stopped moving.

📦 Delayed Shipments

Occasional delivery delays may occur because of carrier operations, weather, customs processing, seasonal demand, destination conditions, or other circumstances outside our reasonable control.

If a shipment appears significantly delayed beyond the expected delivery period, customers may contact Velnorall™ Customer Service so that the available shipment information can be reviewed.

🏠 Incorrect or Incomplete Addresses

Customers are responsible for providing accurate delivery information.

If a parcel cannot be delivered because the shipping address provided with the order is incorrect or incomplete, additional delivery arrangements may be required.

Customers who notice an address error should contact us promptly so that we can determine whether the information can still be corrected before shipment.

📦 Damaged or Incomplete Deliveries

Customers should inspect their order after delivery.

If an order arrives damaged, contains an incorrect item, or appears incomplete, please contact Customer Service with:

• The applicable order information

• A description of the issue

• Clear photographs where relevant

We will review the information provided and determine the appropriate next steps in accordance with the applicable store policies.

📭 Packages Marked Delivered but Not Located

If tracking information shows a parcel as delivered but the customer cannot locate it, we recommend first checking:

• The delivery area around the property

• Household members or other authorized recipients

• Building reception or mailroom areas where applicable

• Any delivery notice provided by the carrier

If the parcel still cannot be located, customers may contact us so that the available tracking information can be reviewed.

↩️ Returns and Refunds

Shipping-related return or refund requests are handled in accordance with our Return Policy and other applicable store policies.

This Shipping Policy should therefore be read together with our Return Policy and Terms of Service.

📩 Company & Contact Information

Brand: Velnorall™
Website: velnorall.com
Operating Company: Shanghai Xianzhumei Network Technology Co., Ltd.
Legal Representative: Zhang Li
Business Address: No. 24 Yangxin East Road, Pudong New Area, Shanghai
Email: service@velnorall.com
Telephone: +86 13410585529
Customer Service Hours: 8:00 AM–10:00 PM

Customers with questions regarding shipping, delivery, tracking, or an existing order may contact us using the information above.